Shipping Information
Shipping Information
Last Updated: October 30, 2026
At ZORLUNE, we aim to make shipping clear and straightforward. This page explains how orders are processed, delivered, tracked, and handled if something does not go as planned.
Order Processing
Once your order is placed, it enters our order processing and fulfillment system.
Processing time may vary depending on product availability, order volume, destination, and fulfillment location.
Where a dispatch or delivery estimate is provided at checkout or in your order confirmation, that estimate will apply to your order.
Orders are generally not processed or shipped on weekends or public holidays unless otherwise stated.
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Shipping & Delivery Estimates
Delivery times vary depending on:
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Destination country or region
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Shipping method
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Carrier availability
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Customs processing
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Local delivery conditions
Any delivery date or delivery window shown at checkout, in an order confirmation, or through the carrier is an estimate unless expressly stated otherwise.
Unexpected carrier delays, customs inspections, severe weather, peak-season volume, public holidays, or other circumstances outside our reasonable control may affect delivery.
If we become aware that we cannot ship your order within a timeframe we specifically promised, we will notify you and provide the options required under applicable consumer law.
United States Orders
We ship eligible products to customers in the United States.
Available shipping methods, charges, and any applicable delivery estimates are displayed during checkout when available.
Once your order ships, tracking information will be sent to the email address associated with your order.
Please review your shipping address carefully before submitting your order.
International Orders
ZORLUNE serves customers in multiple international markets.
Shipping availability, methods, delivery times, taxes, duties, and other import requirements may vary by destination.
Some products or shipping methods may not be available in every country or region.
The options available for your specific destination will be shown during checkout where applicable.
Customs, Duties & Taxes
International orders may be subject to import duties, VAT, customs fees, taxes, brokerage charges, or other government charges depending on the destination country.
Where these amounts are collected by ZORLUNE during checkout, they will be shown as part of your order.
Where duties, taxes, or other import charges are not collected by ZORLUNE at checkout, they may be collected separately by the carrier, customs authority, or other local authority.
Any applicable charges not collected by ZORLUNE at checkout are generally the responsibility of the recipient, except where applicable law requires otherwise.
Because customs rules vary by country and may change, we recommend checking with your local customs or tax authority if you are unsure what charges may apply.
Customs Delays
International shipments may be inspected or held by customs authorities.
Customs processing is controlled by the destination country and may add additional time to delivery.
While we cannot control customs processing times, please contact us if your tracking has not updated for an unusually long period and we will help review the shipment where possible.
Order Tracking
Once your order has shipped and tracking is available, you will receive a tracking number by email.
Please allow some time after receiving your shipping confirmation for tracking information to become active in the carrier's system.
Tracking updates are provided by the shipping carrier and may occasionally be delayed.
If your tracking has not updated for an extended period, contact:
Please include your order number so our support team can review the shipment.
Multiple Packages
Some orders may be fulfilled from more than one location or may contain products with different fulfillment requirements.
As a result, your order may occasionally arrive in more than one package.
If an order is divided into multiple shipments, you may receive separate tracking information for each package.
You will not be charged additional shipping solely because we choose to split an eligible order into multiple packages.
Shipping Address Changes
Please check your shipping information carefully before placing your order.
If you notice an address error, contact us at:
as soon as possible.
We will make reasonable efforts to update the address before fulfillment, but we cannot guarantee that an address can be changed once an order has entered processing or has been handed to the carrier.
Customers are responsible for providing a complete and accurate delivery address.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.
Refused or Undeliverable Packages
If a shipment is returned because:
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The delivery address was incorrect or incomplete
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Delivery was repeatedly unsuccessful
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The recipient failed to collect the package
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The recipient refused delivery for reasons unrelated to damage or an incorrect shipment
please contact us so we can review the available options.
Any refund or reshipment will be handled in accordance with the circumstances of the shipment, our Return & Refund Policy, and applicable consumer law.
Shipping, customs, duties, or carrier charges that cannot be recovered may not be refundable where permitted by law.
Lost Packages
If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact us at:
We will review the tracking information and, where appropriate, contact the carrier or fulfillment partner.
If a shipment is confirmed lost before delivery, we will provide an appropriate resolution in accordance with applicable law, which may include replacement or refund.
Packages Marked Delivered
If tracking shows that your order was delivered but you cannot locate it:
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Check around the delivery location.
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Ask household members, neighbors, building staff, or reception if applicable.
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Review the carrier's delivery details.
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Contact the carrier if additional delivery information is available.
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Contact us at support@zorlune.com if the package still cannot be located.
We will review the situation and assist where reasonably possible.
Damaged Packages or Incorrect Items
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or different from what you ordered, contact:
as soon as possible.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product and packaging where relevant
We will review the issue and provide an appropriate resolution.
Nothing in this section limits any statutory rights you may have for damaged, faulty, misdescribed, or incorrectly supplied goods.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at:
We will make reasonable efforts to help before fulfillment begins.
Once an order has entered processing or has shipped, cancellation may no longer be possible. In that case, the applicable return rules will apply.
European Union Customers
If you are a consumer located in the European Union, mandatory consumer protection rules may provide additional rights.
Unless a different delivery period has been agreed with you, eligible goods generally must be delivered within the period required by applicable consumer law.
If an order is not delivered within the agreed period, you may have the right to request delivery within an additional reasonable period and, in certain circumstances, cancel the contract and receive a refund.
ZORLUNE's shipping policies do not limit any mandatory rights available to you under applicable consumer law.
Delivery Responsibility
We work with third-party carriers and fulfillment partners to deliver orders.
Carrier tracking and estimated delivery information may change while a package is in transit.
Nothing in this Shipping Information page limits any responsibility that ZORLUNE has under applicable law for goods that are lost, damaged, or not delivered as agreed.
Contact Us
For questions about shipping, tracking, or delivery, contact:
ZORLUNE Customer Support
Email: support@zorlune.com
Please include your order number whenever possible so we can assist you more efficiently.